Constructive Conversations: The Power of Giving and Receiving Feedback

silhouettes of four people meeting with multi-colored talking bubbles above

Program Description

Many of us have experienced the world of feedback as uncomfortable terrain that we are navigating without a map. So let’s demystify it! In this training we will share a “map” along with skills that can help feedback be useful and supportive whether we are on the giving or the receiving end of the equation. 

Rooted in the basics of Nonviolent Communication, this training will also include concepts introduced in the book Thanks for the Feedback, by Sheila Heen & Douglas Stone interpreted through the lens of Nonviolent Communication. And we will touch upon concepts shared by neuroscience educator Sarah Peyton that help us understand some of the neurobiology present in feedback conversations.  

Constructive Conversations can increase trust, collaboration and effectiveness in any workplace or organization.

Dates and Times

Please sign up for the interest list and we’ll let you know when future program dates are announced.

Modality

This dynamic, participatory program will be offered synchronously via Zoom—you’ll need access to a stable internet connection. This is NOT a pre-recorded program.

Program Benefits

  • Increase your understanding of what makes feedback challenging
  • Improve your ability to offer feedback that leads to improved competence, productivity, connection and trust
  • Improve your ability to make constructive use of feedback you receive
  • Become clear about the difference between sharing feedback and sharing your personal pain
  • Learn to prepare constructively in advance for feedback conversations
  • Experiment with types of feedback and when/how to use them                                        

Topics Covered

In this interactive seven-hour training participants will explore the basic skills of constructive conversations:

  • Unpacking what makes feedback challenging, especially in professional settings
  • Learning and practicing 3 types of feedback
  • Learning the components of skillful feedback
  • Becoming aware of and asking for the type of feedback we would like
  • Distinguishing sharing feedback from expressing our upset emotions
  • Opportunities to practice the skills being taught

Instructor

photo of Leah Boyd

Leah Boyd is a certified trainer with the International Center for Nonviolent Communication, holds a BS in Education and is a co-founder of Clarity Services, LLC.  She is a professional mediator, group facilitator, communication skills trainer & musician. With a diverse background including special education, human resources and professional music, Leah brings wide personal experience to her work. Leah trusts the creative potential that is unleashed when all voices are heard and all needs are considered within a supportive structure, allowing creative tension to become a source of creativity.

Program Fee

$235

Click here to apply for a need-based scholarship.

Class Capacity

25 participants

Additional Benefits

7  hours / 0.7 CEUs

Certificate of Completion available upon request.

Learn more about Continuing Education Units here.

Accommodations

For more information or to request an accommodation contact um.continuinged@maine.edu, 207.581.3113.